FAQs
Product
How does xcharta work?
xcharta is an extraction platform for complex data visuals. It combines deep learning and computer vision to accurately identify and extract data from charts, tables, and other data-heavy visuals. Its technology seamlessly handles large and complex document sets and converts data visuals into usable, numerical data, all with one API request or document upload. The extracted data is returned either in JSON or data table format via the API, or available for download as an Excel file from the web-app, making it easy for companies to integrate into their workflows.
Who should use xcharta?
xcharta is ideal for any company that deals with complex document sets containing data-heavy visuals, such as charts or infographics. The platform is particularly suited to organisations experimenting with AI-enabled knowledge management implementations who are finding they are limited by low accuracy LLM results. For example, some customers use xcharta to accurately extract from their historic documents, feeding the extracted data into a database which is then accessed by an LLM or knowledge management tool.
What are the benefits of using xcharta?
xcharta helps enterprises unlock the full potential of AI-enabled knowledge management, overcoming the limitations of using LLMs alone. With xcharta, you can:
- - Extract from data visuals with pixel-level precision
- - Save analysts in your company days of time every month through improved searchability and availability of critical data
- - Return results in a standardised, consistent format - ready to feed into a database to be interpreted by LLMs or knowledge tools
- - Seamlessly integrate xcharta's functionality into your document workflows
What document types can xcharta read?
xcharta supports most common document types, including .pdf, .png, .jpg, .pptx and .docx
What format do I get the extracted data in?
The extracted data is returned either in JSON or data table format via the API, or available for download as an Excel file from the web-app.
What is xcharta's 'Extraction service' offering?
For certain asynchronous use cases, xcharta's customers want extraction output with human-verified accuracy. xcharta introduces a human-into-the-loop to augment and validate extraction results, with a time/quality SLA. Get in touch with louis@xcharta.com to discuss more about this offering.
How do I get set up?
Get in touch with louis@xcharta.com to see a demo of the product and discuss how we can deliver value to your enterprise!
Data & security
How secure is my data when using xcharta?
Data security is critical for xcharta. For example, the software is hosted on secure Google Cloud servers and has advanced encryption and security protocols in place to protect the data that passes through the platform. xcharta puts in place customer data protection and deletion policies for its enterprise customers. Contact xcharta to discuss any aspect of its data protection and security set-up to ensure it meets your requirements.
Are there any restrictions on what can be uploaded?
It is the user's responsibility to ensure that they have adequate permissions to extract data from the documents that pass through xcharta's platform. More details on this can be found in the Terms of Service.
Do you use customer data to train your models?
No - xcharta never uses customer data to train its models.
Pricing & support
What is the pricing model?
xcharta's pricing model is consumption based (per page) with a fixed platform fee. Get in touch to discuss further.
What kind of support do you offer?
xcharta offers hands-on support to help you get set-up and realise full value from its product. Its enterprise customers receive tailored support across a variety of channels.
How do I get in contact with you?
Get in touch with louis@xcharta.com to hear more about how xcharta can help you unlock value from your documents.